Improvements and fixes. This update includes a fix for an incorrect device driver (“Microsoft – WPD – 2/22/2016 12:00:00 AM - 5.2.5326.4762”) that was released by a third-party on March 8, 2017 that affected a small group of users with USB connected phones or other media devices that rely on Media Transfer Protocol (MTP). Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager: Press the Windows and R key on your keyboard to open the Run command. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open. Locate and expand the Universal Serial Bus controllers section. PLANMECA PROSENSOR SYSTEM SETUP FOR ETHERNET & USB INTERFACE User’s Manual 3.2 USB interface connection The Planmeca ProSensor ControlBox must be installed so that the sensor can be easily placed in the patient’s mouth and that the cable of the USB hub will reach the socket in the back of the PC. NOTE The USB cable must be connected to USB. Hi, I was advised by a Dell technician a while ago that it is recommended to download the latest device drivers from the Dell Support site to a USB stick before doing a clean installation of Windows 8.1. Should I download the drivers to my hard drive (c: drive) and then copy and paste them over to the USB flash drive. Planmeca ProSensor HD is always easily at hand. It can be integrated into the Planmeca ProX™ intraoral X-ray unit, or connected to through Ethernet or a USB port. The sensor has a sophisticated magnetic connector that is easy to attach with only one hand, while the white sensor colour enchances visibility to ease positioning.
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Downloads
General Information
Complete Product Catalog - Complete description of all products. Includes data sheets and price list.
Product Overview - Condensed overview of our products.
Product Matrix - Matrix of product options including interface and operating system.
Product Price List - Complete list of products and pricing.
DevCom2000 DD Library - Current listing of supported instruments: Device Descriptions (DD's) in library. Note, DevComDroid has the same library.
Privacy Policy - ProComSol, Ltd privacy policy link.
Case Studies
SaskWater - Android Based HART Communicator saves cost and reduces tools to carry into the field
Oneok - ONEOK saves cost and equipment using ProComSol’s iOS Smart Device Communicator
Evoqua - PC Based HART Communicator saves cost and increases functionality
Sales Tools
White Paper - Advantages of a PC Based HART Communicator.
White Paper - Advantages of a Mobile App Based HART Communicator.
White Paper - Introduction to HART-IP.
White Paper - The misunderstood HART Loop Resistor.
E-book - Interactive DevCom2000 tutorial including screen shots.
Testimonials - View testimonials from our quality survey.
ProComSol Overview Video - View video of ProComSol's capabilities and benefits.
DevCom2000 Demo Video - View video of DevCom2000 software demonstration.
Appprovals and Certificates
ProComSol ISO Certificate - ISO 9001 Certificate of Registration.
ProComSol HM-USB-ISO HART Certificate - HART Communication Foundation Certificate of Registration (USB).
ProComSol HM-USB-ISO EC Declaration - EC Declaration of Conformity for CE Mark (USB).
ProComSol HM-RS232-ISO HART Certificate - HART Communication Foundation Certificate of Registration (RS232).
ProComSol HM-RS232-ISO EC Declaration - EC Declaration of Conformity for CE Mark (RS232).
ProComSol HM-BT-BAT-ER EC Declaration - EC Declaration of Conformity for CE Mark (Bluetooth).
ProComSol HM-BLE EC Declaration - EC Declaration of Conformity for CE Mark (Bluetooth Low Energy).
ProComSol HM-USB-PWR EC Declaration - EC Declaration of Conformity for CE Mark (USB-PWR).
ProComSol HMUX-4-DS EC Declaration - EC Declaration of Conformity for CE Mark (HART-IP Mux).
ProComSol RoHS Declaration - Declaration of Conformity for RoHS Mark.
ProComSol REACH Declaration - Declaration of Conformity for RoHS Mark.
Fenix printers driver. Documentation - Complete Systems
COM-PC Data Sheet - Description of the Smart Communicator PC. Includes DevCom2000 software and HM-USB-ISO modem.
COM-TABLET Data Sheet - Description of the Smart Communicator Tablet. Includes DevCom2000 software, HM-BT-BAT-ER modem, and a Tablet PC.
COM-DROID Data Sheet - Description of the Smart Communicator Android. Includes DevComDroid software and HM-BT-BAT modem.
Documentation - DevCom2000 Smart Device Communicator Software
DevCom2000 Data Sheet - Description of the DevCom2000 Smart Device Communicator software for a PC.
DevCom2000 User Manual - Instruction manual for installation and use of the DevCom2000 Smart Device Communicator software.
Documentation - DevComDroid Smart Device Communicator App
DevComDroid Data Sheet - Description of the DevComDroid Smart Device Communicator App for Android.
DevComDroid User Manual - Instruction manual for installation and use of the DevComDroid Smart Device Communicator App.
Documentation - DevCom.iOS Smart Device Communicator App
DevCom.iOS Data Sheet - Description of the DevComDroid Smart Device Communicator App for iOS.
DevCom.iOS User Manual - Instruction manual for installation and use of the DevCom.iOS Smart Device Communicator App.
Documentation - USB HART Modem
HM-USB-ISO Data Sheet - Description of the HM-USB-ISO (USB HART Modem, Isolated).
HM-USB-ISO User Manual - Instruction manual for installation and troubleshooting of the HM-USB-ISO (USB HART Modem, Isolated).
Windows Driver - Driver that allows ProComSol USB modem to act as a serial port in Windows applications.
Documentation - USB Power HART Modem
HM-USB-PWR Data Sheet - Description of the HM-USB-PWR (USB HART Modem, Powered).
HM-USB-PWR User Manual - Instruction manual for installation and troubleshooting of the HM-USB-PWR (USB HART Modem, Powered).

Windows Driver - Driver that allows ProComSol USB modem to act as a serial port in Windows applications.
Documentation - Classic Bluetooth HART Modem
HM-BT-BAT-ER Data Sheet - Description of the HM-BT-BAT-ER (Bluetooth HART Modem, Battery Powered).
HM-BT-BAT-ER User Manual - Instruction manual for installation and troubleshooting of the HM-BT-BAT-ER (Bluetooth HART Modem, Battery Powered).
Documentation - Bluetooth Low Energy HART Modem Antelope audio sound cards free.
HM-BLE Data Sheet - Description of the HM-BLE (Bluetooth Low Energy HART Modem, Battery Powered).
HM-BLE User Manual - Instruction manual for installation and troubleshooting of the HM-BLE (Bluetooth Low Energy HART Modem, Battery Powered).

Documentation - RS232 HART Modem
HM-RS232-ISO Data Sheet - Description of the HM-RS232-ISO (RS232 HART Modem, Isolated).
HM-RS232-ISO User Manual - Instruction manual for installation and troubleshooting of the HM-RS232-ISO (RS232 HART Modem, Isolated).
Documentation - mobiLink Modem
Prosensor Usb Devices Driver Updater
MOBI-HART Data Sheet - Description of the MOBI-HART (mobiLink HART Modem).
MOBI-FF Data Sheet - Description of the MOBI-FF (mobiLink FF and HART Modem).
MOBI-PA Data Sheet - Description of the MOBI-PA (mobiLink Profibus-PA and HART Modem).
MOBI-CMPLT Data Sheet - Description of the MOBI-CMPLT (mobiLink FF, Profibus-PA, and HART Modem).
mobiLink User Manual - Instruction manual for installation and troubleshooting of the MOBI-XX family of modems.
Documentation - HART-IP Multiplexer
HMUX-4-DS Data Sheet - Description of the HMUX-4-DS (HART-IP Multiplexer).
HMUX-4-DS User Manual - Instruction manual for installation and troubleshooting of the HMUX-4-DS (HART-IP Multiplexer).
Documentation - Options
BT-Adapter Data Sheet - Description of the Bluetooth USB Adapters for your PC.
Cabling Options Data Sheet - Description of the cabling options available for the USB and Bluetooth HART Modems.
Documentation - Software Upgrades
DD-LIB-1YR Data Sheet - Description of the DD Library Subscription.

SW-UP-1YR Data Sheet - Description of the Software Upgrade.
Support Software
Windows Virtual Serial Port Driver - Driver that allows ProComSol USB modem to act as a serial port in Windows applications. Used by HM-USB-ISO and HM-USB-PWR.
HART Modem DTM - DTM for HART modems needed for FDT/DTM sofltware.
HM Test Program, PC - Program to test the installation of the HM-USB-ISO and HM-BT-BAT-ER on a PC.
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User Downloads
If you are not receiving Emails regarding DD Library updates and would like to receive these Emails please send us an Email at sales@procomsol.com and let us know your License ID and Email address.
Prosensor Usb Devices Drivers
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Prosensor USB Devices Driver
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